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| Step 1: Book Your Trip |
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| Step 2: Read Terms |
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| Step 3: Payment |
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| Step 4: Join Trip |
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Quotation & Reservation & Payment |
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1. Does your quotation include the international flight?
The quotation from China travel mate. Travel normally does not include the fare for international arrival and departure flights. We suggest that you obtain the best deal from the airlines in your nation that will be able to offer special discounted airfares. But sometimes we can also get favorable price for the departure flights (not arrival flights). If you need us to book the ticket, please inform us in advance before you come to China.
2. How to make a reservation?
You can make a reservation by submitting enquiry forms by fax or by email. We can ensure you that we will reply to you within 24 hours (except on weekend). Even on major holidays in China, we have someone in the office every day who will handle your inquiry.
Following are our website, phone number, fax and email address:
Website: http://www.chinatravelmate.us
Phone:+86 10 6528 9598
Fax: +86 10 6528 9598
Email address: chinatravelmate@hotmail.com
Lingjun8688@hotmail.com
big_dragon_26@hotmail.com
3. How long do I need to make the reservation?
We recommend you make the reservations three months prior to your departure date. But if you want to come on May, September and October when are the tourist peak seasons, better place the reservation as early as possible. Late reservation can not be guaranteed because of the critical room spaces of hotels and flights especially during the peak season. But we are capable to take late reservation and we will try our best to help you succeed your travel arrangement. We encourage you to call us directly by telephone if your reservation is very late.
4. When can I get confirmation?
We will precede your booking order immediately once we have received the "Payment Guarantee" Fax from you, and inform you the confirmation of hotels and flights within 2-3 days. All of the proposed hotels, flights in our itinerary and quotation are for your reference and subject to the availability at the time of booking. We reserve the right to change the hotels and flights in case they can not be confirmed or revise the itinerary because of the change of flights or any other reasons. But we will inform ASAP if there is such change and ask for your approval before securing the booking.
5. How can we pay?
If you pay us prior to the arrival in China, we suggest you pay us by wire transfer. When you are in China, we accept cash and credit card. We highly recommend you pay by wire transfer to our account.
6. How can I do a wire transfer as you require?
Wire transfer, also called cable transfer can be done at almost all banks. What you need to do is to go to a bank and fill in a form to provide the bank with our account information, which will be provided to you before hand by us. Then the bank staff will do the rest, and remit the payment to us. The most important thing is to fill in the form carefully following our information and the form's instructions. If you have any questions about this you may ask the bank clerk.
7. What guarantee do we have if we send our money to your bank by wire transfer?
Actually we understand your worries to book a tour online. Any worries are reasonable. We will inform you once we receive you payment by email or fax. Also we will fax you the receipt of your payment. But we know that is not enough.
In China every travel agent is imposed to deposit a certain amount of money to a guarantee fund at the China National Tourism Administration (CNTA). We deposited RMB1, 600,000.00 (about USD200, 000) at the account of the China National Tourism Administration as our quality guarantee fund in case of guest complaints. So we have to serve our guests as your itinerary states. Otherwise our fund would be deducted and refunded to you if the complaints meet any breaches of items of the tourist law. Please keep the receipt your bank gives you if you wire transfer a deposit.
8. What is your bank account?
Bank Name: BANK OF CHINA DONG AN MEN SUB-BRANCH BEIJING
Bank Address: No.19 Donganmen Street Dong Cheng District Beijing China 100006
Swift Code: BKCHCNBJ110
Company Name: CHINA SCITECH INTERNATIONAL TOURS
Account No: 807303515608091014 |
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